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A Message From Market Basket

Dear Market Basket Community,

All of us at Market Basket share the ongoing concern regarding COVID-19. We want to assure our customers that we have a proactive effort in place to safeguard the well-being of our customers, associates, and suppliers while doing our best to maintain food inventories in our stores. Please be aware that all Market Basket stores are open every day from 7am – 6pm for the general public.

Every day from 6:00am - 7:00am, customers 60 and over are invited to shop during pre-opening hours.  We ask all to respect this accommodation for Senior shopping hours.  

Foremost in our mind, we want to share information about the preventive measures that we have implemented to keep our stores safe.

(Click here to read our FAQ about store operations during the COVID-19 outbreak)

Sanitation & Hygiene

  • In addition to our high standards for cleanliness, and as an extra precaution, we are increasing the frequency of cleaning all regularly touched contact surfaces including door handles, windows, registers, counters, tables, chairs, handle baskets, carriage handles, restroom facilities, and additional common areas.

  • We have increased communication with all associates regarding sanitation practices and essential hygiene.

  • Protocols are in place to prevent potential illness, through emphasizing proper hand washing and hygiene practices. 

  • Specifically, all associates have been reminded to wash hands often for at least 20 seconds with warm, soapy water.  

  • Hand sanitizer continues to be made available to associates.

  • Associates who handle or prepare ready to eat foods are required to wear gloves and change them often, combined with frequent hand washing.

  • Checkout areas, deli slicers, and additional equipment are being wiped down and disinfected at least every 4 hours.

  • At Market’s Café we have removed single use condiments, and that can be provided to customers as requested.

  • Upon entrance, each shopper will be greeted by an associate who will clean and sanitize a carriage for them.

Signage

  • All stores have signage to encourage customers and associates to wash hands frequently, use hand sanitizer, and use disinfectant wipes.

Social Distancing Measures

  • Food sampling is discontinued at this time.

  • In-dining seating areas have been temporarily closed.

  • Associates and vendors are reminded to:

    • Discontinue shaking hands.
    • Avoid touching your eyes, nose, and mouth.
    • Avoid close contact with people who are sick.
    • Stay home when you are sick or if you are caring for someone who is sick at home.
    • Cover your cough or sneeze with a tissue, then properly discard the tissue.
  • Associates will be sent home if they are experiencing symptoms.

  • Potentially vulnerable associates are encouraged to stay home to prevent exposure to potential illness.

  • Time off requests for associates related to the COVID-19 will be granted immediately.  

  • CDC guidelines suggest that anyone (customers, associates, and vendors) that is experiencing symptoms commonly associated with the Coronavirus refrain from going to public places and to contact their doctor. 

Product Stock

  • We are working with suppliers to keep high-demand products in stock, as well as replenishing supplies in a timely fashion.

  • Where demand nationwide is pressuring product supplies, we have implemented limits on select items.

For the most updated information about COVID-19, please check with Centers for Disease Control and Prevention (CDC) or your local health authority. 

Market Basket remains committed to maintaining the well-being of our customers, associates, and business partners, and will continue to monitor the situation closely and follow the guidelines provided by the CDC, State or local officials as it relates to COVID-19, and will advise customers of any changes as needed.  

We appreciate the efforts of associates, customers, and vendors working together during this time of care and concern for others.

 

With sincere gratitude and respect,

Arthur T. Demoulas

President & CEO

Demoulas Super Markets, Inc.

 

Read our FAQ about store operations during the COVID-19 outbreak »